We have the only store that sells pet grooming equipment exclusively in the whole state of Arkansas
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Our YouTube Channel
We have a YouTube channel where we uploaded "How To" videos on equipment maintenance and care that the groomer should know how to do. Changing blade drives, levers, cords cleaning blades, ect. Check it out.
CLICK ON THE VIDEO or PHOTO TAB When you get there
We Service All 50 States
AK, AR, AL, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY
Insert blades with "TEETH DOWN" for the safety of the blades. Putting two in a slot will increase shipping volume.
Replace the cover and "SECURE IT DOWN" with rubberbands or tape. If not, the cover will raise up and blades will come out of the slots and break the teeth.
No need to wrap blades inside the blade box, it won't help. We will not rewrap blades going back unless you point it out. We will charge 50 cents a blade to wrap them.
Arrangement that fits 25+ blades securely in Blade Box
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This is how your properly sized box should look after you pack it up. The blades are secure in some sort of blade box, blade boxes are better than wrapping them because it keeps them from floating around in the shipping box. If you have to wrap blades, totally wrap them in bubble wrap and secure with rubber bands. The clipper is totally wrapped in bubble wrap and tucked to the side with the cord wrapped up and placed next to the blade box. Shears are totally wrapped in bubble wrap and secured with rubber bands, they are placed on top of everything else. Lastly, pack all the empty spaces with peanuts, newspaper, or plastic grocery bags so nothing moves around during the shipment. Shake your box after closing it up to make sure you dont hear anything moving around.
USE COMMON SENSE
OVERLOADING SHEAR CASES
Shear cases are meant to have one shear only per hole. When you try to stick two or more shears per hole shears can get bent in the mail. We charge more per shear to bend them back into shape so the cut so please remember this.
We suggest not to over load the case and any extra shears wrap individually. If we receive an overloaded shear case well will return it to you overloaded after we sharpen the shears.
Best way to pack clippers so they don't get damaged
DON'T USE THE CLIPPER BOX UNLESS YOU ABSOLUTELY HAVE TO
Why? Two reasons. First, the cipper box has no padding inside. When the box gets slammed, the clipper body can break. We have unpacked many clippers from these boxes with the bodies broken. Second, If you send us a clipper, box it wont fit in any flat rate, or regional rate shipping box for the trip back to you. So, we will find a box it does fit in, and you will pay alot of money shipping it both ways.
WITHOUT THE CLIPPER BOX, THERE ARE MORE OPTIONS FOR SAFETY AND INEXPENSIVE SHIPPING
Wrap the clipper a couple times with good bubble wrap. Bubble wrap will protect the clipper if it gets slammed against the back wall of a truck, and could protect it when another box is dropped on it. This box is a Regional A box, it will bold a box of blades, your clipper wrapped in bubble wrap, and a few pair of shears wrapped in bubble wrap. The shipping cost on this box is $10.00 or less depending on weight and how far its shipped. I've never paid over $10 to ship this box anywhere. This way is alot cheaper to ship than getting a "Large Flat Rate box" to ship this clipper box in that could be shipped cheaper.
Disclaimer: Northern Tails Sharpening, Inc is not responsible for equipment lost or damaged in transit from us, so the owner will not be compensated. The shipping company is responsible, so shipping insurance is the only way you can get compensated for lost or damaged equipment. We do not apply insurance to shipments automatically even if there was insurance applied when it was shipped to us. You have to request we apply insurance and how much to apply to the return shipment. You can do this by documenting your request on our "Inventory Sheet", a received email, or on a plain piece of paper inside the box. Verbal notification over the phone will not be adequate, it can be forgotten that way. Sharpening shipped to the wrong address, or a different address than previously shipped by Northern Tails Sharpening, we will not be responsible for. There is a place on the Inventory sheet to highlight the change of address. If a plain piece of paper is used, you must designate the new address by using the words "New Address". If either option isnt used. we may not identify a different address, and your box will go to the old address in our shipping software. At that point you will have to contact the post office of that zipcode with the tracking number to find your box. Or go to the old address and see if they have it. We are unable to help you find your box in this situation unless its shipped back to us. We will then contact you for the correct address and reship. This is our protocol for shipping insurance and address changes.
We take pictures of your equipment for your protection in case items disappear during shipment, we will know exactly what we shipped back to you. We also put an identifying mark on your blades and shears after sharpening, this is for our protection. Our clipper blade machine engraves a date on each blade after sharpening, it identifies that we sharpened that blade and when. If another sharpener sharpens the blade they will remove the mark. Shears are manually marked the same way for our protection. If a shear does not have this date on it, and it isnt in the picture we took, we did not sharpen it. These policies are meant to maintain integrity.
COPIES OF INVOICES Since so many of our customers mismanage, misplace, or throw away their invoices, at the end of the year when they realize they need them for taxes they call us wanting copies.
We do have records of every invoice we have ever written, but if you want a copy of it the cost is $5.00 each. This covers the labor of going back in history and finding it, making a PDF of it, then emailing it. When we print invoices to ship, we do that in duplicate. These duplicate invoices are kept by month in a box in storage, we keep them a year. If you say you never got an invoice in your shipment, and we verify you did by going down and locating the duplicate in storage unit, the cost of a copy will be $10.00 each. The reason for this is the labor involved in proving to us you did get an invoice.
If you would have said something within the first 5 days of receipt of your equipment like the invoice says (if anything is wrong to call immediately), then we would have sent the invoice free because it wouldnt be archived, it would be in the current months batch on the computer. But after all this time we have to charge you because its not as easy as you might think. Our database is not connected to the internet (by law), so data from it has to be dropped to a stick and transferred to a computer that is connected to the internet. Its not our fault that you dont have copies of your invoices, they were created and sent with the shipment. This happens every year about this time. People have either misplaced or threw away invoices their accountant says they need for taxes. They got them with their shipment, but instead of making sure they are in a secure place where they can find them, or look around for them a while, they call us wanting us to send duplicates to them. We dont mind sending duplicate invoices to anybody for a cost. Many small businesses do this same thing, and I dont feel bad doing it because it takes time out of our day to find these invoices and get them to you.
Terms of the "Satisfaction Guarantee"
When we have a discount going on sharpened items, we get very large volumes of equipment mailoed to us. In the boxes we receive, there is larger orders, not a normal size order at all. With this in mind, we cannot always meet the 7 to 12 day receiveing back to you because we need more time to complete all these orders. Be patiernt.
D SERIES BLADES.
We offer free plastics if the blade comes in with the tab broken on the deck, or the cutter notch is rounded out from not greasing it. The plastic part that has the spring does not include the metal spring if replaced. The spring can be purchased, but changing it is not required as the downwaqrd tension has to be above 2.5 pounds. as we test the tension on every blade we sharpen, we have never found one to be less than 4.0 pounds down pressure. The free plastic replacement is good for each blade one time in its lifetime. We mark every blade by engraving the date on it with the replacement symbol, if we get that same blade back in with any broken plastics they will be charged for the new plastic parts
TERMS AFFECTING SHEAR SHARPENING
SHEAR SHARPENING - We don't really warranty shear sharpening for a couple reasons. Some shears come in and are old and sharpened for years. If your expectation of sharpening such a shear to come back cutting like new, that wont happen. We do the best we can to ge that shear cutting very good with what we have to work with in that shear. Thin blades and pointy tips we have no control of so your paying for our time working with such shear. Shears thatare damaged or damaged by another sharperner we can't warraty either. We do the best we can to get that shear cutting as close to perfect as we can with what we have to work with in that shear.. If your expectations of said shear is it would cut like when it was new, that may not happen. Your paying for the time we spent working on that shear.
We do not lube shears, WHY? Because of complaints we got from customers saying we put too much oil on them. Its your mjob to lube your equipment, lube your shears daily.
HOW WE DETERMINE SHARPNESS OF SHEARS. We test your shear on hair before we sharpen it, then test again on hair after we sharpen it. If its 100% sharper after than it was before, then we call it sharpened. If you call and complain its not as sharp as it should be will not matter to us. You last memory of the shear is that it was dull, and we can't use your memory of the shears sharpness way back when it was new or last sharpened. Plus, when used on different coats and different depths of cut can make a difference on how the shear cuts. So when you say the shear isn't sharp as is could be is a mute point, to us it was sharpner than when it was received, and will cut the whole length of the blades. Many times people do this to get a refund for the sharpening, we dont give refunds. We can however re-sharpen said shear at your expense if it matches the photo we took of said shear when it was here. You will mail it back at your expense. There will be no re-do's or refunds on Left Hand Shears because we expressed that you DO NOT SEND LH shears. The reason is because we do a good job sharpening them, but can not test them properly because we are right handed. The best advice for LH shears is don't send them to us for sharpening..
COLORED/PAINTED SHEARS. If you send us shears that are painted, there is a chance that we may lighten or remove the paint during the sharpening process. Why can this happen? Because the paint goes down to the edge, and sharpening this edge takes metal off as well as paint. Best thing to do is not buy shears with painted blades, or expect the paint could be altered during the sharpening process.
NOTE 1: We will marke your equipment to show that we sharpened it for identification. We engrave blades on the back rail with our mark. Any other sharpener sharpenes your blades this mark will be ground off. We will mark your shears with a SHARPIE on the inside of the pivot with our mark. This mark will not be seen unless you take the shears apart. We will mark your clipper on the motor if a large part was replaced (ie switch, cord, armature, ect) to show when and who replaced these parts. Marking equipment keeps both parties honest since all this equipment does look the same. We also take pictures of large orders, or shears of high value. The pictures help if any equipment is lost or damaged in transit, and you need proof to file a claim. It also keep folks honest on what shears they sent for sharpening.
NOTE 2: We do not sharpen left hand shears, SEND AT YOUR OWN RISK. We do not warranty them. No Redo's or refunds.
NOTE 3: We do not sharpen curved chunkers or curved thinners if they are bent, do not send them. The place you bought them may sharpen them.
NOTE 3: How your shear cuts depends if its adjusted properly to fit your grip and hand squeeze. Any sharpener can get it close, but not exact. The customer must be able to adjust their shears to fit the grip and squeeze of their hand, this is a must. Do not rely on someone else to get it right especially if that are not in your presence and you mailed your shears to them. If you can adjust the seat in your car, you can fine tune the tension of your shears to fit you squeeze and grip. We don't warranty the fact you don't know how to adjust your shears to work properly, the sharpener is responsible for making them sharp only.
TERMS AFFECTING OTHER ITEMS IN YOUR ORDER
A. Not following instructions on the accompanying "Tip Sheet" for blades and shears.
B. Not following the instructions on the accompanying "Suggestion Sheet For 5-N-1 Blades"
1. The instructions on the invoice pertaining to steel blades must be followed. 2. The instructions on the invoice pertaining to ceramic blades must be followed. 3. The instructions on the invoice pertaining to trimmer blades must be followed 4. The instructions on the invoice pertaining to shears and adjusting must be followed. 5. Your clipper maintenance must be up to date. Blades wont cut on clippers that are not maintained even if the blades cut on it before they were sent. Freshly sharpened blades bring out worn parts on clippers. Just don't think your clipper is OK, watch the video on this website pertaining to your brand of clipper titled "What to check on your clipper when blades don't cut". When in doubt, send your clipper along and we'll check it out for problems and make sure your blades work properly on it.. 6. All equipment must be tested upon receipt then stored away for later use if that's what you intend. If there are any problems we need to address them within 5 days of receipt of equipment. Blades dry out over time and may not cut weeks later. We do not warranty our work in this situation. If blades cut when you get them back, and not after you store them, thats not our fault. 7. Any problems with receiving equipment from Northern Tails Sharpening Inc that is broken, bent, or lost, is the responsibility of the shipping company. Get insurance for the trip to us and the return trip. We pack boxes the best we can but what is actually enough packing when they throw boxes? If by chance if its determined we are responsible of damaged or lost equipment, or we offer to replace lost or damaged equipment, we will compensate at "used" prices and not "new" prices. Why? Because the equipment sent was not new when we received it. We have a used equipment pricelist. Call us on the phone immediately 479-498-2367 (no texts or emails) if you receive damaged equipment, or if you havent received your order after 5 days. If you purchased "new" equipment from us or from our website and its lost or damaged, we will replace it with "new" equipment of the same. We always insure new equipment sales and shipments. 8. Any problems, call us on the phone within 5 days of receipt of equipment. NO EMAILS or TEXTS. You may have problems we are not responsible for and can help you with. We have training videos and articles that will help you manage your equipment. We have proven that its not always the sharpening when there is a problem, but we have to investigate to find out the problem. If the problem is severe enough you can't use the returned equipment, you must ship it back to us ASAP to where we receive it within 7 working days. We want this equipment back so you don't use it anymore and add to the problem. You made time to call us, make time to ship it back. 9. There are no refunds. We will work with you to investigate any problems you may have except for broken or missing equipment received in the mail. The post office is responsible for any damaged or missing equipment. We dont break equipment and mail it back to you. Call us on the phone. 10. You must not use spray coolant, WD-40, or REM Oil as lubricants. Only the use of blade oil put on a blade before, during, and after the groom (per manufacturers instructions) will we recognize and proper blade lubrication. These other products dry the blade of proper lubrication and can shorten the life of the cutting edge . Our tests have shown that using solvent only as lubrication could wear the cutting edges out in 4 weeks +/-. The use of these spray solvents without using the proper safety gear can be dangerous to your health. Read the can pertaining to proper ventilation and safety gear required. The MSDS for these products will contain safety information and those can be found on our website..
11. Does not include shipping company used, turnaround time, or damage caused by the shipping company. You file all insurance claimes if you asked for insurance, we don't automatically insure packages.
12. Return shipping is not part of returned clippers for warranty work. Unless the responsibility is that of Northern Tails and not a manufactured part.
13. Return shipping is not part of warranty work done on blades or shears. If you insist on sending any of these items back by themselves, and not with your next order, we will inspect and repair for free if its a problem caused by us for free, but you will pay the return shipping. It was already tested for sharpness before it shipped the first time.
14. Expecting or assuming certain services that are not explained or described on the website, or agreed upon in a phone call or written documentaion. Any questions call before shipping.
*** We work on your equipment for a price. If we try our best to get your equipment working to OUR satisfaction, then we will get paid for that. If the customer doesnt think the equipment was repaired their satisfaction, they can show why they think so. If we dissagree on the reason our decision stands. We dont refund money, we dont do warranty work on equipment if our customer service policy wasn't followed. We will however review the said equipment for a price, never for free, your paying for our time.
15. If by chance we have to replace equipment lost due to our negligence, there will be a three month waiting period from the ship date to make sure the box is really lost and unretrievable. We require an inventory of what equipment you sent that you can produce a receipt for. If a receipt can not be produced, we will replace said equipment with comperable equipment of our choosing, or pay $10 per blade and shears because the items were not new when you sent them to us. You wont get new equipment.
16. WE ARE NOT RESPONSIBLE FOR THE CLEANING OF YOUR DISQUISTING EQUIPMENT, WE ARE SHARPENERS. Your equipment needs to be cleaned daily for the protection of yourself and your clustomers. Wiping down your shears of nasty stuff is YOUR job, we will sharpen them only. Cleaning your blades of dog shit and blade plaque from between the teeth is YOUR job, we will sharpen them only. If you are that type of groomer that will only clean their equipment when it gets sharpened and not daily like you are suppose to, please find another sharpener because we wont do it either for you.
17. IF WE OPEN A BOX OF SHARPENING FROM YOU AND FIND FLEAS, WE WILL CLOSE IT BACK UP AND REFUSE IT SO IT WILL COME BACK TO YOU. We ask that you at least clean the hair out of your blades before sending them to us. This assures there isnt any fleas in your order.
18. CLIPPER REPAIR: When you send a clipper to us for repair, we ask you in writing to tell us what you think is wrong with it, or what you need done to it. If you don't give us the information we ask for, you leave the diagnosis and repair entirely up to us. We Charge a labor cost to do anything to the clipper, so minor repairs like blade drives, hinges, cleaning hair from around the hinge and blade drive should be part of your maintenace program on your clipper. We bench test every clipper for cord issues, armature problems, blade drive, and we clean the hair out of the blade drive area and the hinge. Don't tell us to give your clipper a tune up, there is no such thing as a tune up on an Andis cor Furzone clipper. mThere are only specific items that need attention. We have a parts list on our website that covers the prices of the normal repair parts for the Andis and Furzone clippers. You have the opportunity to look at this list by using the links available on the Information and Mail-in sheet pages of the website. Dont call and complain about pricing and labor charges, you could ask for a quote in writing, but we will not call you with a repair price or permission to repair your clipper unless you ask this in writing on the paperwork sent with your sharpening order. Without this documentation, your giving us permission to repair what needs repaired on your clipper. There will be no returns or refunds. We mark the inside of your clipper the date and the name of the part we serviced other than a blade drive.
19. We keep all credit card information on file in our CTI certified database. A CTI certified database is montored by the bank and is a stand alone unit, it is not connected to the internet. It is secure.
20. WE DO NOT CALL YOU FOR CREDIT CARD INFORMATION. The reason is simple. When we called customers in the past we would always get voice mail. They either were too busy to answer, screening their calls, or just didnt want to answer for various reasons. Our website states this policy along with the Inventory sheet your are suppose to send with your order. If we are forced to call for various reasons, we will call ONE TIME ONLY, then put your box back on the shelf and wait for your return call. We are too busy to keep calling you for your information, if your not a responsible person dont sent your equipment to us..
Wahl 5-N-1 Blades
We refurbish these blades using this process. Resharpen the comb blades on the correct plate designated by the factory, not the same plate used for A5 blades. Refurbish the cutter blade using the same angled plate designated by the factory. We will replace all plastic parts if needed. On blades that have a black coating, if proper oiling and blade care isnt used, a groove will be cut on the bottom blade by the cutter. If we find this, we cannot save the black paint, we will have to sharpen the bottom blade taking the black paint off and producing a silver cutting surface. We have to do this so the blade will cut properly, and this doesn't affect the performance of the blade. Proper oiling of the blade will prevent this, oil before, during, and after the groom. Keep grease in the cutter notch to keep it from rounding out.
If you send us your tools to be sharpened, that means you've read these terms and conditons and agree to ALL of them.
We mark everything we sharpen non-evasively for your protection. It is hidden and comes off with the next sharpening.
We mark our work for two reasons.
1. It denotes the date it was sharpened per the invoice date
2. It gives us a timeframe how long the tool was in service.
3. It verifyies the we sharpened the tool and not someone else.
Our blade machine automatically puts the date on the blade for us. When issues arise or a complaint is given, we physically check this blade out and test it on our equipment. If there is no date on the rail that correlates with the invoice date, we didnt sharpen that blade.
If you don't want your blades marked, just let us know on your paperwork.
On regular blades. Date stamp, is hidden and comes off with next sharpening
D series & 5-N-1 blades. Date stamp, is hidden and comes off with next sharpening.
On shears. Date stamp, applied with felt tip marker, hidden in pivot. Cleaned off and updated at next sharpening
When a blade has little rail left and cutting is questionable, we mark it "LAST TIME" on back of blade, paint the socket red, and never charge for the sharpening. We list it on the invoice and tell the groomer. We won't sharpen this blade again, its done.
